Returns & Exchanges

At Dr. Scholl's, we want you to feel the comfort in every step, which is why we offer a 30-day return window for all unworn footwear in its original packaging. If your purchase isn't the perfect fit for your lifestyle, our hassle-free process ensures a quick resolution.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your reason for return and download the prepaid shipping label provided by our system, which will be sent directly to your email.

3

Package Your Shoes

Place the unworn shoes in their original box and secure them inside a sturdy shipping carton, ensuring you attach the prepaid label to the outside.

4

Drop Off and Refund

Take your package to any authorized carrier location; once we receive and inspect your return, we will issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing